Privacy Policy

Effective Date: September 2026 | Last updated: September 2026

At Aamaaz (Aamaaz), we prioritize your personal privacy and are committed to safeguarding the information you share with us. This Privacy Policy details how we collect, store, utilize, and protect your information when you visit our website or place an order for Cash on Delivery across Pakistan.

1. Information We Collect

We only collect the minimum information required to deliver your products and provide timely customer support:

• Contact Information: Full name, active mobile/WhatsApp phone number, and optional email address.
• Delivery Details: Complete shipping address, city, province, and optional postal code/rider instructions.
• Order Records: Items ordered, product variations, order value, and order fulfillment status.
• Device & Browsing Preferences: Shopping cart items, recently viewed products, and reviews are stored locally on your device via standard browser storage (localStorage). We do not track you across other websites.

2. How We Use Your Information

Your details are used strictly for legitimate business operations:

• Processing, packing, and dispatching your Cash on Delivery orders.
• Sending order verification notices and courier tracking updates via SMS or WhatsApp.
• Facilitating doorstep parcel delivery through our licensed courier delivery partners.
• Processing 7-day returns, replacements, and refunds.
• Responding promptly to customer service inquiries on WhatsApp or email.

3. Information Sharing & Third Parties

We do NOT sell, rent, or trade your personal information to third parties. Your delivery details are shared exclusively with trusted third-party courier companies (such as Trax, Call Courier, TCS, or Leopards Courier) solely for the purpose of doorstep delivery and Cash on Delivery fee collection.

4. Data Security

We employ industry-standard SSL (HTTPS) encryption to protect all data transmissions between your browser and our store. Our servers and data systems are protected with strict access controls to prevent unauthorized access or disclosure.

5. WhatsApp Communications

When you choose to communicate with us or confirm orders via WhatsApp, your chats are end-to-end encrypted and governed by WhatsApp's Privacy Policy alongside our store terms.

6. Your Rights & Data Control

You have the complete right to request access to, correction of, or deletion of your personal data from our order records. To request data deletion, contact us directly via WhatsApp at +92 322 9824939 or email info@aamaaz.store.